Perennial Van Lines

Thank you so very much to the whole team for logistically sorting you guys did, you were so helpful and have a brilliant attitude, you consistently delivered great customer service and communication throughout our shifting. Huge thank you also to ALL the team that completed our Removal process. What a professional, efficient, helpful, caring, knowledgeable, fast, effective, good humored and respectful team. You all made our actual move far less stressful. Many, many thanks!

Move size: 3 Bedroom Home Service cost: $6455

Anyone getting ready to do a cross country move, DO NOT and I repeat DO NOT hire Perrenial Van Lines. They are out of Florida and move across many states. They are a broker who contracts with moving companies or maybe just one company. They came a day early to pick up our stuff in Houston on November 21. When the movers arrived they tried nickling and diming us and trying to charge us more than we agreed on with Perennial. After almost two hours on the phone with moving company and Perennial they finally starting moving our stuff in the truck. Let me add that a few items we listed and had arranged to be moved the movers tried charging us more so we said the heck with it and brought a few things in our car that we paid for Them to move. Then, after that horrible experience we agreed or I should say thought we agreed that drop off would be December 1 to our new home here in Michigan. They just got here today. Yes today. After changing the drop off date multiple times for bogus reasons. You don’t even want to know how much we spent with this company. If I ever have to move across the country again I will NEVER hire a moving company again. Ever!!! I don’t want anyone to deal with this so please share this. I’ve already contacted the BBB as well. Thank G-D my amazing brother and sister in law let us stay at their place for a month!! Since November 22.

Move size: 3 Bedroom Home Service cost: $4000

We first contracted with Perennial in August 2023, for a move to our new home 4 states away in February. Our original quote was estimated at $12,000, and informed that QA would call us a few days before the move to review everything. Their new price came in at $10,000 more !! Needless to say, we are extremely upset with this increase, especially since there was no obvious reason for the substantial price change, after comparing the first quote and second quotes! When we articulated our dismay and upset to the manager, our concerns were dismissed and he informed us that our move was on hold in order for us to have time to adjust to the higher price. He used very dismissive and condescending tones throughout the entire call. When we expressed our upset with his tone, he responded, "do you want a solution or do you want to just complain?" This is not the compassionate or caring company that we initially hired for our move. Moreover, we repeatedly asked to speak to another manager there were none above him! You don't go to "Jeff Bezos" when you have a problem with Amazon ! We expect someone to contact us immediately to make sure our move goes forward smoothly.

Dr. Dianne Liebel

Mr. John Liebel

Move size: 3 Bedroom Home Service cost: $22000

Team were very diligent, detailed and clear in preparing the initial quote which I found to be reasonable and competitive, once the booking was confirmed they maintained contact and on the day of the move the removal team kept me informed as to where they were whilst driving to me, they were right on time, really polite, really efficient and took great care to organize everything and pack and wrap carefully, this care and attention was also evident at the destination which after a 3.5 hour drive was quite impressive, no sign of exhaustion and their standards were maintained. I would not hesitate to use them again and will happily recommend them.

Move size: 4 Bedroom Home Service cost: $9654

Hi, please avoid using this company if you value your time or money. I was initially so pleased with Connor and his team when they reached out for a quote but they do just that. Help you get a quote that seems like the best deal against competitors but fall through when you really need them. I wish I could have recorded our video call for inventory. The only person that was really the most Helpful was the customer service person Lauren but by that time the damage is already done. I understand that the estimate is just that, however our actual total was $4000+ over our initial walkthrough on video call. I think what I was most disappointed with was with the lack of communication after you pay your deposit. I texted Connor and called and he sent me to the "dispatch unit" which said they were helping too many customers and is basically just a voicemail. No help at all. He will not text back unless you are asking for another quote such as moving your car. Not only that but Please go over your contract thoroughly because what the rep will tell you on the phone to get your business will leave out SO MUCH more vital information. Please know Perennial Van Lines that this is people's livelihood you are playing with just to make a buck. Just shameful. They basically get the contract and run leaving you either no answers or talking to you in a very condescending way like you have no idea how packing a truck works. Also because they are a broker there are so many communication issues when the actual movers in your area come.

Move size: 4 Bedroom Home Service cost: $15000